Set up Subscribe & Save

Subscribe & Save unlocks when your plan is active. The customer chooses one-time or subscribe, and choosing subscribe sets up a recurring charge on your own payment account. Each renewal creates a real Shopify order.

Set an offer

1. Open Subscriptions, then Subscribe & Save.
2. Find the product under Per-product offers. If the list is empty, sync your Shopify products first.
3. Tick Offer subscriptions.
4. Enter a discount from 0 to 90%.
5. Choose Bills every: week, 2 weeks, month, 2 months, 3 months, 6 months or year.
6. Save the offer.

To set one offer on every product, use Set one offer for all products. It replaces the discount and rhythm on every product, including ones that already have an offer.

Options on an offer

• Badge text is what the subscribe option says. Leave it empty and we write it from the discount.
• Minimum deliveries runs from 0 to 24. At 0 customers can stop any time. Above 0 they cannot pause or cancel in the portal until that many deliveries are paid for. You can still cancel for them.
• Subscriber limit caps live subscriptions. It is about that many, not exactly. 0 means no limit.
• Subscription only removes the one-time option for this product. You can still allow it one-time as an add-on.

Choose where customers see it

When Where customers subscribe is on your menu, it lets you turn on each place. Otherwise the chooser settings are on the Subscribe & Save tab.

• Product page shows a choice right above Add to cart. It needs the Sling script on your store.
• Cart shows a switch under each product with an offer. If your theme draws the cart in a way we cannot read, the switch stays hidden and customers can choose in the checkout.
• Checkout shows the choice inside your checkout, and customers can change their mind there.
• Thank-you page is not available yet.

Changes made on that page reach your store within 10 minutes. Your subscribe options stay hidden until your checkout is live.

If you pre-select Subscribe with the checkout choice off, shoppers cannot switch back to a one-time purchase. We ask you to confirm that before saving.

Renewal rules

An offer can renew bigger orders less often, and can hold rules for free item deals. Rules apply to new subscriptions. Anything already running keeps what it was sold on.

Free trials

An offer can start with free days. Set Free trial to the number of days, up to 90. The shopper pays nothing for the subscription today, only for the other items in the cart, and the first charge comes when the trial ends. The checkout, the receipt and the customer portal show the free days and the date of the first charge.

• Each customer gets one free trial per store. A returning customer pays the full price today, and the checkout says so before they pay.
• Customers can cancel in the customer portal during the trial and are never charged.
• A customer on a trial counts as a subscriber but not as recurring revenue until the first charge.
• Customers are told the terms when the trial starts, and reminded 7 days before the first charge.

Membership required

A product can be sold only together with a membership. Open the membership's offer and tick the products under Only sold with this membership. A checkout that has one of them without the membership does not start. At checkout start a ticked product is turned into a one time purchase; switching it to a subscription later is refused. The membership cannot be removed while the product is in the cart, and the product's line says which membership it needs. Renewals charge and ship the membership only, never the product again. A membership that puts nothing in a box can be marked Digital membership, nothing to ship on its offer: its checkout then asks for no delivery address and charges no shipping.

Consent before paying

With a membership required product in the cart, the customer always ticks a consent box before paying. For other subscription and trial carts you can switch the box on under Consent checkbox. The box starts unticked, and every way to pay waits until it is ticked. Next to it stands your own sentence, followed by our fixed sentence with the price, the rhythm and, for a trial, the first charge date and the date to cancel by. We keep a record of each consent for at least three years: the time it was given, the exact text shown, and the customer's IP address and browser.

• Every subscription charge, the first one and every renewal, sends the customer a receipt with the amount, the date, the name the charge carries on their statement and a link to cancel online.
• The reminder before a trial's first charge also names that statement name. Both mails go out even if you switched other customer mails off.
• For customers in the EU, the EEA and the UK, the checkout says before payment that the subscription starts today, during their 14 day right of withdrawal.
• The right of withdrawal and how you handle it are your responsibility as the seller. Set out your withdrawal terms in your store's policies, and refund a customer who withdraws in time.

Things to know

• Shipping is charged on the first order only. If every delivery costs you shipping, build it into the product price.
• The recurring price is the same for every variant of a product.
• Pausing or removing an offer only affects new checkouts. Existing subscribers keep their price and keep renewing until they cancel.
• One cart cannot hold two delivery rhythms. The page warns you when your live offers bill on different rhythms.
• A recurring charge has a minimum. If an offer falls under it, the offer row tells you, and the offer will not bill as a subscription.
• If a product already has a subscription plan from another app, we hide our choice on it so customers do not see two.