Manage your subscribers

What the Subscriptions page shows

• Active counts live subscriptions, and how many of them are paused.
• MRR now is your monthly recurring revenue. Paused ones are excluded.
• Churn (30d) is how many were canceled in the last 30 days.
• Past due counts subscriptions whose renewal failed.

Below that you see a monthly recurring revenue chart for the last 6 months, and a table you can filter by email or status. The table lists the newest 500.

Change a subscription

Use the buttons on a row in the table.

• Pause stops renewals until you resume. The row then shows On hold.
• Resume charges the next renewal as normal.
• Skip next moves the next charge one cycle later. Resume a paused subscription before you skip.
• Cancel asks you to confirm, then stops all future charges.

You can also cancel from the order. Cancelling does not refund past charges. Use Refund on the order for that.

When a renewal fails

The subscription moves to Past due. We email the customer in your shop's name with a link to update their card, and the charge is retried for five days. If it still fails, the subscription cancels on its own. You can cancel it yourself if you would rather not wait.

The Past due panel shows the amount at risk per month and how long each one has been past due. Our payment partner owns the retry schedule, so attempt counts and next-retry times are not shown.

These actions need your payment account to be connected. If it is not, reconnect it in Payments first. Test subscriptions cannot be changed, because there is nothing to change on the payment side.