The customer portal

How subscribers get in

Copy your link from the Customer self-serve portal card on the Subscriptions page. A subscriber enters the email they ordered with, and we email a secure link. No password is needed. Links only go to the email on the subscription, so nobody can look up someone else's details.

Good places for the link are your store footer, your order confirmation and shipping emails, and your FAQ answer on how to cancel.

What subscribers can do

• Skip the next delivery, which moves the next charge one interval later, once per cycle.
• Pause and resume. Resuming stays available to anyone already paused.
• Cancel, after a confirm step. Past charges are not refunded by this.
• Change the delivery address for future deliveries. The plan, amount and renewal date stay the same.
• Swap to another variant of the same product at the same price.

Open the Customer portal tab under Subscriptions to switch each one on or off. Switching one off hides the button and also refuses the action on our side, so a saved link cannot get around it.

What the page shows

The plan, the amount and the status are always there. You can switch off the first order, the delivery address and the next renewal date.

Wording and branding

You can set the heading, an intro and a help link. The store name, logo and colours come from your checkout design. Subscribers see saved settings the next time they open their link.

What the portal cannot do

It cannot change a card. Card details stay with your payment account, so the portal points subscribers to the link on their payment receipt. Do not offer a card change anywhere you paste the portal link.

If an offer has minimum deliveries, the subscriber cannot pause or cancel until that many are paid for. They see how many are left, and are asked to message the store if they need it sooner.