Orders, abandoned checkouts and declined payments

Orders unlock when your plan is active. Every paid order shows here once a checkout is paid.

Find an order

Search by order number, customer name or email. Each row shows the date, customer, items, total and status.

What the statuses mean

• Paid is a captured payment.
• Partly refunded and Refunded show money that went back.
• Disputed means a payment is under dispute.
• Syncing and Pending mean the order is on its way to Shopify.
• Needs review and Sync failed mean the buyer was charged but the order could not be written to Shopify automatically.

When orders need attention, a warning shows at the top. Review the flagged rows, create the order manually in Shopify, and refund if it cannot be fulfilled. The Hold reason on the order says what went wrong.

Inside an order

• Internal note is only for you and never shown to the customer.
• Customer and shipping address can be edited until the order is created in Shopify. After that, edit it in Shopify so both stay in sync.
• Subscription shows the amount and next renewal, with a button to stop future charges.
• Refund sends money back. See the refunds article.

Export

Use the export menu to download a CSV of orders or customers. Filter by date and status, or leave the dates empty for everything.

Abandoned checkouts

This list shows checkouts where a shopper entered their email and left without paying, from the last 90 days. Contact details from unpaid checkouts are deleted after that. Open one to see the cart, the shopper's details and the link back to their checkout. It also shows whether a reminder was triggered and whether they paid later.

Declined payments

This list shows payments a shopper tried that were declined, from the last 90 days, with the reason for each and whether the shopper paid later.