Account
Turn two-step sign-in on or off
Two-step sign-in asks for a 6-digit code from an authenticator app each time you sign in.
Turn it on
- Open the store box at the top of the sidebar and press Your profile, or go to /account.
- In the Two-factor authentication row, press Turn on two-step sign-in.
- If you have a password, enter it and press Continue. If you only sign in with an email link, press Continue.
- Scan the QR code with an authenticator app such as Google Authenticator, 1Password or Authy. If you cannot scan it, enter the key shown beside it.
- Enter the 6-digit code from the app and press Verify and turn on.
If you scanned an earlier code for this account, delete that entry from your app. Only the newest one works.
Signing in with it on
After your password or email link, you see the Two-step verification screen. Enter the 6-digit code and press Verify and continue. If this is not your account, press Sign in as someone else.
Turn it off
- Open Your profile.
- Press Turn off two-step sign-in.
- Enter a current code from your app and press Turn off.
If you lose your authenticator
You will not be able to sign in without a code. Contact support at support@sling.cx, and support will reset two-step sign-in for you. Keep a backup of your authenticator for this reason.
The Action center can also list a step called Turn on two factor authentication. That step is about your login with our payment partner. It is separate from your Sling two-step sign-in.
Still stuck? Write to support@sling.cx and a real person answers.