A payment was refused

Find the reason

Open Orders, then Declined payments. You see each declined payment, the reason given, and whether the shopper paid later. The list covers the last 90 days, and it unlocks when your plan is active.

What shoppers are told

• Billing address not accepted. The street, house number and postcode must be complete and match the card.
• Security code not accepted. They look at the code on the card and try again.
• Card number not accepted. They try again or use another card.
• Card expired. They use another card or payment method.
• Expiry date not accepted. They look at the date on the card and try again.
• Not enough funds. They use another card or payment method.
• Over a limit on the card. They use another card or payment method.
• Card could not be verified. They try again or use another card.
• Verification not finished in time. They try again and complete it.

Other declines show a general message.

Your own payments

If your own card failed on your Sling plan, see the article on failed cards. If you could not pay a fee statement, see the article on fee statements.