My domain is not connecting

Your checkout address is built from your store website, which we take from your Shopify primary domain. The only part you choose is the subdomain in front. Open Settings to see the domain card.

Add the record

1. Open your DNS settings at your domain provider.
2. Add a CNAME record with the name and target shown on the card.
3. If the card shows a TXT record too, add that as well. It proves the address is yours.
4. Press the small reload button beside the status to look again.

Where the DNS settings are

• Domain bought through Shopify: Shopify admin, Settings, Domains, click your domain, Manage DNS settings, Add custom record, choose CNAME.
• GoDaddy, Namecheap, Google or others: open the DNS records page and add a new CNAME record.
• Cloudflare: add the CNAME, then set it to DNS only with the grey cloud, not the orange proxy.

Common problems

• Not found yet means DNS can take a few minutes. Look again shortly.
• We found the record, but under the wrong name means your provider added your domain a second time. Most providers add it by themselves, so enter only the short name.
• A domain used by another store before needs one extra TXT record.

The card says ready

• Waiting for Sling to approve means your part is done. Your checkout moves to the domain once it is approved.
• Your checkout goes live once the rest of your setup is done means DNS is fine, and something else is still open. See the article on the checkout not showing.