Pay a software fee statement

How statements work

Fees that could not be deducted roll into a statement. Each statement is due 30 days after it is created, and we email you about it. We also remind you before and after the due date.

Pay it

1. Open Billing and find You have software fees to settle.
2. Press Pay software fees.
3. On the next page press Continue to payment, and pay on our payment partner's page.
4. Your dashboard unlocks by itself once the payment lands.

One payment settles your whole open balance in that currency. Fees added since the statement was created go on your next statement. The payment link is good for a few minutes. If it has expired, go back and press Pay again.

If the balance is very small

A balance below the minimum charge has nothing to pay yet. It rolls into your next statement, and it does not lock your store.

If a statement goes overdue

• After the due date, your dashboard locks until you pay. Your live checkout still takes orders for now, and the lock screen shows how many days are left.
• When the fees are more than 3 days overdue, your live checkout goes offline too. It comes back when they are paid.

The lock screen has a button to pay the full open balance. If the payment page does not open, message us in the chat and we settle it with you directly.