When your plan lapses or your card fails

If your card failed

This article is about your own Sling plan. For a subscriber's failed renewal, see the article on managing your subscribers.

What you see when a card fails

Billing shows Payment failed, or Your checkout is paused with an Unpaid label. When the plan is unpaid, a lock card covers the dashboard. It says your dashboard and checkout are paused.

Fix a failed card

1. Press the update payment button on the lock card or on Billing. It opens our payment partner's page.
2. Update your card there.
3. Press Retry payment there. A new card alone does not retry the open charge.
4. Come back. The page opens your dashboard once the payment goes through.

Do not look for a way to buy a new plan while your old subscription can still recover. A second one would charge you twice, so we do not sell one.

If the subscription has ended

After failed payments, our payment partner can end the subscription. There is then no card left to update. The lock card and Billing say so and offer Start your plan. Your checkout comes back on the first payment.

What stays open

Billing and your account stay reachable while the rest is locked.

After you cancel

Billing shows Plan canceled, with the date your checkout stays live until. Billing has no reactivate button, so write to us before then and we sort it out. You do not lose your setup.

When the plan has ended

A cancelled plan turns off your dashboard and checkout when it expires. The lock card says Your plan has ended. Shoppers are sent to your Shopify store's own checkout.

Start again

1. Press Start your plan on the lock card, or Start your plan again on Billing.
2. Pick how you want to pay.
3. Pay on our payment partner's page and come back.
4. The card shows Confirming your payment until it lands, then your dashboard opens.

Everything comes back as you left it. Your design, domain and payment connection stay set up. An account unused for 180 days is archived with a warning email, and deleted 60 days later.

When we cannot sell you a new plan yet

• Your subscription is still active on our payment partner's side. Starting another would charge you twice, so write to us and we sort it out.
• Your subscription is still open there. Open it there to sort it out.
• We could not confirm it. Try again in a minute. Nothing new is sold until it is sorted out.
• We could not find it. Write to us and we sort it out.

If we gave you a free plan

Billing tells you ahead of time when your free plan ends. Add a payment method to keep your checkout live. After it ends, your checkout is paused until you start your plan. A free plan does not lock your dashboard.