Money
Payout statuses and what to do next
Each payout moves through Requested, On its way and Completed, and the page tells you what to do if it stops.
Sling is software, not a bank. Accounts, balances, cards and payouts are provided by our payment partners and their banks under their terms.
The three stages
- Requested: the payout has been asked for and its outcome is being confirmed.
- On its way: your payout was accepted.
- Completed: your payout went through. Only then does the receipt say Sent.
After you send, the page checks every 5 seconds for up to two minutes. You can also see the status under Last payouts in Send money, or press See all to open Activity.
The labels in your list
- Completed: it went through.
- Pending: it is still on its way.
- Confirming: we do not have a clear answer yet.
- Canceled: it was canceled.
- Failed: it did not go through.
We are confirming this
We did not get a clear answer yet, so please do not send it again. While there is no answer, the window only offers Go to Home. Once the payout is found, its receipt prints and New payout appears. That button starts another payout, so do not use it for this one. The page updates if your payout is confirmed within two minutes. After that, reopen Send money to see its status.
Not completed
The message says why, in general terms. A Try again button appears only when nothing can have moved. Without that button, check your history before you start a new payout.
Already sent
This request was already sent, so it is not sent again. The page shows the status of that payout.
Payouts started outside Sling
Your list can include payouts that were not started here. They are marked started outside Sling and cannot be canceled here.
If a payout failed or stays on Confirming, email support@sling.cx.
Still stuck? Write to support@sling.cx and a real person answers.